Wednesday, April 17, 2024

Excellent Customer Service Does Not Go Unappreciated

According to Ivy, the sidewalk is on its way.

Last week, I finally sent my letter to the Mayor to acknowledge Ivy (Accessibility Adviser at the time) for her excellent customer service regarding my concerns about how pedestrians, especially parents with children, walked to and from Superstore along Earl Stewart Drive. She recognized the need and took immediate action.

According to Ivy, the sidewalk is on its way. I will be following up with the Works Department on the progress shortly. I am not letting this go, as I continue to see parents walking on the road, especially when returning from the Superstore. They are walking with traffic and cannot see what is behind them. A sidewalk is necessary.

To me, customer service is not just about the result you get, but also about how your issue was handled. I was fortunate to receive both.

That being said, I have one more thing I appreciate about the Town of Aurora.

We did not get a second vehicle until late summer. Guess what? I was walking everywhere, up to 3-4 km away from home. There’s nothing like being outside.

Grass grooming

Many times during the summer, we passed by when the grass was being cut. I was pleased with how the Town of Aurora staff always stopped their equipment or moved a great distance away from us so we could pass by and continue our walk on a clear path.

Cutting grass can create a lot of dust, so I was really pleased with their way of handling passing pedestrians. Another great plus for the Town of Aurora staff.

Thanksgiving is about giving thanks, and here is mine. Happy belated one.


Marvin said: October 12, 2011 at 18:31

What a lovely place you live in! Everyone’s so nice, it seems. Wow, walking everywhere! Keeps you in shape, doesn’t it!

Anna Lozyk Romeo said: October 12, 2011 at 22:22

Marvin not always, LOL, but I try to keep positive. Yes this child is keeping me in shape for sure. PS Hey Marvin would you like to come and live in Aurora. I appreciate your blogging activity here.


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